By booking an appointment you are subject to the full terms & conditions.

If you need to change or cancel your appointment, please call the Experience Management Team on 0845 863 8342.

An appointment can be only be cancelled by contacting the Experience Management Team on 0845 863 8342.

Appointments can be cancelled or changed within 7 days of making the booking free of charge. After 7 days of making the booking, changes are subject to administration fees – please see full terms and conditions for further details.

If for any reason you fail to attend your appointment, a no-show charge of £100 will apply to each appointment. This charge INCLUDES any deposit already made and it will be applied to the card used for the original deposit.

No show charges are applicable if you do not attend your appointment at your allocated appointment time, or you do not complete the full ‘experience’ (including makeup/photography and viewing sessions) on the day of your appointment.

Double Money purchased prior to your appointment entitles you to a discount off your photographic order of twice the value of your voucher.

All appointments must be registered – registration forms are included in Experience Packs and also sent with email confirmation.